ACCOUNTABILITY AND 

TRANSPARENCY

Operating with Standards of Excellence and a firm Financial Stability

Our model relies on very limited resources but allows us to serve thousands of adults annually through the dedication of hundreds of volunteer teachers and a strategic network of collaborations and partner sites.

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DCET Respects and Operates under the following standards  of Malcolm Baldridge Criteria:

Total Service Excellence

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Passion for Quality

• Meeting and Exceeding the expectations of our clients

• Processes & Excellence of service from other service Providers

• Bringing People Together

• Working with Organizational Skills

• Measurable and Quantifiable Standards of Excellence

• Human Resources Systems

• Client Feedback

• Resolve Complaints ethically

• Maintaining good relationships with suppliers and vendors and clients

• Keep a systematic organizational development and improvement

• Practice quality in a  highly systematic way

• Integrate passion into measured outcome excellence